30-day returns
If something isn't right, you can return unused items in their original condition within 30 days of delivery.
Extended holiday returns
Orders placed November 1 – December 24 can be returned until January 31, so gifts can be returned after the holidays.
How to start a return
- Email hello@shoptravelwell.com or use our contact form with your order number and the items you'd like to return.
- We'll reply within one business day with return instructions and the return address.
- Once your return arrives, we'll refund it to your original payment method within 5 business days. Your bank may take a few more days to post it.
Damaged, defective or wrong item?
Email us a photo within 14 days of delivery and we'll send a replacement or a full refund. You won't need to ship anything back.
Return shipping
Return shipping is paid by the customer unless the item arrived damaged, defective or wrong. Original shipping charges aren't refundable.
Bundles and free gifts
The Carry-On Kit and Jet-Set Gift Set can be returned as a complete set. If a return brings your order below a Holiday Gift Stack threshold, we'll ask you to send back the free gift too, or deduct its value from your refund.
Received a gift?
Email us with the order number and we'll help you exchange it or refund the person who bought it.
See also our full return and refund policy.